I received a damaged, defective or wrong item

We are sorry about that. Raise a return from the order page within the return window, choose Damaged, Defective or Wrong item, and add at least one photo.

• These returns are approved automatically.
• You are refunded the price you paid for the item, and the delivery fee as well.
• This also applies to non-returnable items such as groceries and beauty products.
• The cash on delivery fee is not refundable.

Clear photos of the item, the packaging and the shipping label help us sort it out quickly.